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Given the trend toward disk-based backup, we also asked respondents to tell us if they use the product for such a function. Among TSM users, 85.7% use the product to back up to disk, while 79.6% of CommVault users do so. Among SMB products, 68.2% of Retrospect users do so, along with 64.5% of Veritas Backup Exec users.
Based on our 2007 survey, we conclude that users are generally satisfied with the features and functions of their B/R products. Common areas of complaint are licensing complexity and error handling. Neither aspect requires fundamental engineering modifications, so we hope vendors focus on them in the coming year. Perhaps then B/R products can escape the stigma of being the product that users "love to hate and can't live without."
Products included in the survey
Enterprise products: Asigra Inc. Televaulting*, BakBone Software Inc. NetVault: Backup*, CommVault Galaxy, EMC Corp. NetWorker, Hewlett-Packard Co. OpenView Storage Data Protector, IBM Corp. Tivoli Storage Manager, Syncsort Inc. Backup Express, Symantec Corp. Veritas NetBackup
SMB products: Arkeia Software Network Backup*, Atempo Inc. Time Navigator*, BridgeHead Software Inc. HT Backup*, CA ARCserve Backup, EMC Corp. Retrospect, Symantec Corp. Veritas Backup Exec, Yosemite Technologies Inc. Yosemite Backup*
*Didn't receive a sufficient number of responses to be included in the
About the Quality Awards: The Diogenes Labs–Storage magazine Quality Award III for backup and recovery software is the second installment in the third annual series of survey-based service and reliability awards. The Quality Awards are designed to identify and recognize products that have proven their quality and reliability in actual use. The results are derived from a survey of qualified Storage readers that assesses products in five main categories: sales-force competence, product features, initial product quality, product reliability and technical support. Our methodology incorporates statistically valid polling that eliminates market share as a factor. Indeed, our objective is to identify the most reliable products on the market regardless of vendor name, reputation or size.
This year's survey generated 824 valid system evaluations from 624 respondents, representing a 21% jump in system evaluations and a 25% increase in respondents vs. last year. The margin of error was 4% with a 95% confidence factor. Our survey included a list of 15 products, but only nine had a statistically valid number or responses. The list of finalists was similar to last year's with the addition of Syncsort Inc. and the deletion of BakBone Software Inc. Symantec Corp. Veritas Backup Exec had the largest number of evaluations (208) followed by Veritas NetBackup (152) and IBM Corp. Tivoli Storage Manager (132). Ninety-two percent of respondents had one or two backup applications, and only 18 respondents (2.8%) had four or more.
This was first published in September 2007