Feature

CommVault Galaxy, EMC Retrospect best of the backup apps

Ezine

This article can also be found in the Premium Editorial Download "Storage magazine: New rules change data retention game."

Download it now to read this article plus other related content.

Getting up and running fast is another key factor. "If you have any background, any experience with any other enterprise-class backup application, there's nothing within HP Data Protector that's going to throw you off," says the Air Force Personnel Center's Stewart. "The time it takes to become productive with it, even for a novice, is very short."

Retrospect also received high marks for "This product is easy to install" (6.67), its highest score in the category. Veritas Backup Exec was almost a point lower with a 5.71. Retrospect also topped the SMB group for the statement "This product is easy to use" with a 6.10 vs. Veritas Backup Exec's 5.41 and ARCserve's 4.81. "In terms of configuration, it's very trivial to do," says Volaski about Retrospect.

Product reliability
Although backup and recovery products are labor-intensive, IT organizations expect them to operate flawlessly. We therefore asked respondents to give us their ratings on the statement "I can operate this product in a lights-out mode." Scores for all products were low on this statement relative to the category average. CommVault's 5.78 was the highest of all the products, but substantially lower than its 6.11 category average (see the "Product reliability" section of the "

    Requires Free Membership to View

Rankings of enterprise backup and recovery software," PDF). On our scale of 1.0 to 8.0, a 4.5 is neutral. Scores below 4.5 are fairly rare and indicate that users have a negative perception of the product. Three of the nine B/R product finalists were rated negatively on the lights-out issue: CA ARCserve Backup, EMC NetWorker and Syncsort Backup Express.

Dealing with errors is another common area of frustration for B/R administrators. When we presented the statement "This product's error handling is easy and intuitive," the results were even lower than the lights-out issue. Here, five products were rated negatively: CA ARCserve Backup, EMC Retrospect, EMC NetWorker, Syncsort Backup Express and Symantec Veritas NetBackup. The top three products were CommVault Galaxy (5.63), HP Data Protector (5.27) and IBM TSM (4.79).

On a more positive note, vendors generally received good scores with regards to platform support. CommVault had the highest single statement score (6.48) in this category for "This product's OS platform support is adequate" followed by TSM's 6.41. Users of most products also responded favorably to "The product meets my service-level requirements."

This was first published in September 2007

There are Comments. Add yours.

 
TIP: Want to include a code block in your comment? Use <pre> or <code> tags around the desired text. Ex: <code>insert code</code>

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
Sort by: OldestNewest

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to: