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Getting up and running fast is another key factor. "If you have any background, any experience with any other enterprise-class backup application, there's nothing within HP Data Protector that's going to throw you off," says the Air Force Personnel Center's Stewart. "The time it takes to become productive with it, even for a novice, is very short."
Retrospect also received high marks for "This product is easy to install" (6.67), its highest score in the category. Veritas Backup Exec was almost a point lower with a 5.71. Retrospect also topped the SMB group for the statement "This product is easy to use" with a 6.10 vs. Veritas Backup Exec's 5.41 and ARCserve's 4.81. "In terms of configuration, it's very trivial to do," says Volaski about Retrospect.
Although backup and recovery products are labor-intensive, IT organizations expect them to operate flawlessly. We therefore asked respondents to give us their ratings on the statement "I can operate this product in a lights-out mode." Scores for all products were low on this statement relative to the category average. CommVault's 5.78 was the highest of all the products, but substantially lower than its 6.11 category average (see the "Product reliability" section of the "
Dealing with errors is another common area of frustration for B/R administrators. When we presented the statement "This product's error handling is easy and intuitive," the results were even lower than the lights-out issue. Here, five products were rated negatively: CA ARCserve Backup, EMC Retrospect, EMC NetWorker, Syncsort Backup Express and Symantec Veritas NetBackup. The top three products were CommVault Galaxy (5.63), HP Data Protector (5.27) and IBM TSM (4.79).
On a more positive note, vendors generally received good scores with regards to platform support. CommVault had the highest single statement score (6.48) in this category for "This product's OS platform support is adequate" followed by TSM's 6.41. Users of most products also responded favorably to "The product meets my service-level requirements."
This was first published in September 2007