Backup SLAs: The art of diplomacy

Negotiating backup service-level agreements (SLAs) can be one of the toughest elements of transitioning IT from a mere technology competence center to a real part of the business. Detailing what a backup service will provide, and figuring out how to measure and report on these promises, will greatly improve enterprise storage operations.

This article can also be found in the Premium Editorial Download: Storage magazine: Upgrade path bumpy for major backup app:
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