Anatomy of an upgrade: Veritas NetBackup 6.0


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New software versions are often plagued by bugs. Symantec has fixed numerous bugs in Veritas NetBackup 6.0 as some users have had major problems upgrading to the newest version of the popular backup application.

When Symantec Corp. released the latest upgrade to Veritas NetBackup 6.0--Maintenance Pack 3 (MP3)--on June 30, Graeme Hackland took a deep breath. As IT manager for the Renault Formula One (F1) Team in Enstone, U.K., he uses Veritas NetBackup 6.0 to protect 80TB of storage that supports the company's F1 racing cars on the track and during the manufacturing process.

"It's working well for me now with Maintenance Pack 2 [MP2], so unless there's a compelling reason for me to go with MP3, I'm not going to rush into it," says Hackland. He has no plans to install MP3, despite the recent e-mail alert from Symantec urging customers to upgrade right away. His cautious approach is born of experience.

By the time the Renault F1 Team upgraded from Veritas NetBackup 5.1 to 6.0 MP2 in May, the product had been shipping for seven months. "We tend not to jump on new revisions, and I was a little nervous about NetBackup 6 because there had been quite a lot of bad press," says Hackland. "I wanted to be sure it was the right thing to do."

Hackland is referring specifically to issues with the new online (hot) catalog backup feature in Veritas NetBackup 6.0, which many early adopters reported was shaky at best and caused data corruption

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issues in the worst cases. The catalog is the heart of the backup server; it tracks all the backup jobs, file changes, all of the tapes and who has access to what information.

This was first published in September 2006

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