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Email archiving products vary in their features and technical structures. Here's how to select an archiving tool that's a good fit for your company's needs.
When examining an email archiving product, it's important to know how well it's suited to the specific requirements of the email system it's intended to protect. I've reviewed many of these products and compared their functionality to the requirements of dozens of companies. The following 10 questions will help you narrow down the available email archiving products to those that best serve your needs.
Not all of the following 10 questions will be important to every storage environment, but each one should be considered when making a product selection. You should decide whether or not a particular function is important in your environment. Not all email archiving implementations require legal-hold capability, for example. There can also be a spectrum of answers to each question, and not every environment needs the most extreme, feature-rich solution.
There are many considerations beyond the technical issues
| outlined here (see "Email retention policy," below). One of the primary deciding factors in any technology purchase is cost, which itself includes many variables. Vendor reputation, customer service and geographic support coverage may all influence product selection. While these factors aren't taken into account in this article, any one of them may have an impact and must be carefully considered.
This was first published in June 2008