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Help desk and asset management tools merge
Published by: SearchDataCenter.com | 28 May 2008
ARTICLE - As the IT Infrastructure Library permeates IT shops, help desk and asset management vendors have joined forces to provide more integrated process improvement technologies. |
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ITIL v3 contributor reflects on IT's changing focus
Published by: SearchDataCenter.com | 05 Jun 2008
ARTICLE - In a discussion of the IT Infrastructure Library (ITIL), author of ITIL v3 David Cannnon explains how ITIL and IT service management have transformed the role of IT. |
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IT Governance: Visibility of IT to the business
Published by: SearchDataCenter.com | 26 Sep 2007
TIP - IT governance has a bad rap, but service management actually enables the streamlining of operations and tailoring of resources to better distribute workloads. |
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Examining MySQL in real time using DTrace
TIP - Analyzing your applications from the outside can be inefficient and cumbersome. DTrace helps you understand and debug programs like MySQL by giving a clear internal view of them. |
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Help desk and asset management tools merge
ARTICLE - As the IT Infrastructure Library permeates IT shops, help desk and asset management vendors have joined forces to provide more integrated process improvement technologies. |
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CMDB pitfalls in the current IT environment
TIP - CMDB can be a helpful solution for IT administrators trying to meet the demands of today's businesses. But pitfalls exist in CMDB, and Jasmine Noel shares what you need to know. |
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IT automation that works
TIP - Automation of computing infrastructure provisioning and changes ensures that these resources will always be allocated according to business needs. |
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