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Published: 19 Oct 2012

Hard-drive failures push people to the brink, says Kelly Chessen, data crisis counselor at data recovery specialist DriveSavers Data Recovery, Novato, CA. A former suicide-prevention hotline operator, Chessen says people asking themselves the big existential questions are similar to people who just lost their data. "They're frustrated; they feel helpless; they're looking for answers. Sometimes they cry," Chessen says. "They're in a state of crisis, whether they've lost their entire business or their baby pictures." Dealing with data-loss sufferers follows the same basic process as with suicide contemplators. "You let them vent; you let them get their feelings out; and then you help them find a direction," she says. What's nice about this job is there's practically always a solution--DriveSavers has a 90% success rate getting data back, Chessen reports. If they're looking for someone to blame, Drive-Savers' customers can usually blame themselves for neglecting to do regular backups. But Chessen avoids lecturing them. "People know they should have been backing... Access >>>

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