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Access "Negotiating for support"

Published: 01 Nov 2012

You'll almost always get a better price for maintenance and support if you negotiate service contracts separately from the price of new arrays. Storage support contracts are optional and their prices are negotiable. But most storage vendors, especially major vendors, insist otherwise and will usually roll the price of support into the price of the new equipment. Organizations that negotiate storage support contracts separately from the purchase price can lower their acquisition costs, get better service terms or both. The price of storage support is a touchy subject. Third-party support companies that compete with vendors for storage service contracts are reluctant to discuss discounting for fear of losing their vendor certification. And many users remain mum on the topic amid concerns that a vendor might not be as responsive when they have an urgent service need. "We have 21 storage arrays. If we paid 15% to 30% per year for service and maintenance on each array, it wouldn't be long before the cost of service and maintenance outstripped the cost of the ... Access >>>

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What's Inside

Features
    • Survey Says: WAFS adoption picks up

      WAFS adoption picks up

    • Storage rethinks power strategies

    • Midrange rivals top dog

      Midrange arrays are encroaching on enterprise storage territory. Today's high-end midrange arrays and low-end enterprise arrays might look very similar. Features like clustering, mirrored cache, replication and snapshots have trickled down from enterprise arrays, while low-priced SATA drives have moved up to enterprise arrays.

    • Users test deduplication limits

    • Negotiating for support

      Over a period of just a few years, the amount you spend on support contracts could equal or even exceed the price of the product itself. But storage support contracts are usually optional, and both the extent of coverage and its cost are definitely negotiable. A little hard bargaining and creativity, along with the leverage of seeking maintenance from a third-party support company, can go a long way toward knocking down your support costs.

    • Storage managers in control

      For the first time in five years, the amount of capacity storage managers plan to add this year dropped, according to the results of Storage magazine's latest Purchasing Intentions Survey. To be sure, the decrease was more of a sign that relief may be on the way for storage managers who have spent the last few years trying to keep up with runaway storage growth.

  • Columns
    • Hot Spots: Time to learn from Microsoft's mistakes by Jon Oltsik

      Security is a cradle-to-grave commitment that spans products, processes and personnel. Microsoft has proved that you can turn on a dime and remedy security shortcomings, and now some leading storage vendors are following its example.

    • Storage Bin: 50 years of right is now very wrong

      A huge portion of the issues we face today in storage and throughout our infrastructure are caused by us trying to use the same systems, architectures and methodologies we're used to for data that has all new requirements.

    • Editorial: Top 10 reasons to find another vendor

      Top 10 reasons to find another vendor

    • Best Practices: Protecting SharePoint data

      SharePoint's collaboration framework is gaining in popularity, but it has a number of data protection challenges that can result in significant levels of complexity rather quickly. Storage and data protection groups must work with application teams to plan an effective data protection strategy.

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