Access "Negotiating for support"
This article is part of the Vol. 6 No. 3 May 2007 issue of Tips for lowering the cost of storage support contracts
You'll almost always get a better price for maintenance and support if you negotiate service contracts separately from the price of new arrays. Storage support contracts are optional and their prices are negotiable. But most storage vendors, especially major vendors, insist otherwise and will usually roll the price of support into the price of the new equipment. Organizations that negotiate storage support contracts separately from the purchase price can lower their acquisition costs, get better service terms or both. The price of storage support is a touchy subject. Third-party support companies that compete with vendors for storage service contracts are reluctant to discuss discounting for fear of losing their vendor certification. And many users remain mum on the topic amid concerns that a vendor might not be as responsive when they have an urgent service need. "We have 21 storage arrays. If we paid 15% to 30% per year for service and maintenance on each array, it wouldn't be long before the cost of service and maintenance outstripped the cost of the ... Access >>>
Premium Content for Free.
- 10 ways to get the best storage price
- Backup reporting tools cast wider nets
Snapshot: Email archiving on the rise with users
Email archiving on the rise with users
Secure iSCSI storage
One of the raps against iSCSI storage is that it's not as secure as Fibre Channel SANs. But iSCSI can be as secure as you want it to be. It was built from the ground up with strong authentication and encryption capabilities that work … as long as they're used.
- Know when to hold 'em...
- More laptop backup options
Survey Says: WAFS adoption picks up
WAFS adoption picks up
- Storage rethinks power strategies
Midrange rivals top dog
Midrange arrays are encroaching on enterprise storage territory. Today's high-end midrange arrays and low-end enterprise arrays might look very similar. Features like clustering, mirrored cache, replication and snapshots have trickled down from enterprise arrays, while low-priced SATA drives have moved up to enterprise arrays.
- Users test deduplication limits
Negotiating for support
Over a period of just a few years, the amount you spend on support contracts could equal or even exceed the price of the product itself. But storage support contracts are usually optional, and both the extent of coverage and its cost are definitely negotiable. A little hard bargaining and creativity, along with the leverage of seeking maintenance from a third-party support company, can go a long way toward knocking down your support costs.
Storage managers in control
For the first time in five years, the amount of capacity storage managers plan to add this year dropped, according to the results of Storage magazine's latest Purchasing Intentions Survey. To be sure, the decrease was more of a sign that relief may be on the way for storage managers who have spent the last few years trying to keep up with runaway storage growth.
- Survey Says: WAFS adoption picks up
Hot Spots: Time to learn from Microsoft's mistakes
by Jon Oltsik
Security is a cradle-to-grave commitment that spans products, processes and personnel. Microsoft has proved that you can turn on a dime and remedy security shortcomings, and now some leading storage vendors are following its example.
Storage Bin: 50 years of right is now very wrong
A huge portion of the issues we face today in storage and throughout our infrastructure are caused by us trying to use the same systems, architectures and methodologies we're used to for data that has all new requirements.
Editorial: Top 10 reasons to find another vendor
Top 10 reasons to find another vendor
Best Practices: Protecting SharePoint data
SharePoint's collaboration framework is gaining in popularity, but it has a number of data protection challenges that can result in significant levels of complexity rather quickly. Storage and data protection groups must work with application teams to plan an effective data protection strategy.
- Hot Spots: Time to learn from Microsoft's mistakes by Jon Oltsik
More Premium Content Accessible For Free
For the eleventh year, Storage magazine and SearchStorage editors offer their list of storage technologies likely to have an impact on data...
Scale-out network-attached storage (NAS) is the primary technology to handle big data needs in the media and entertainment (M&E) space. Using ...
Our Storage magazine/SearchStorage.com 2013 Salary Survey offers encouraging news: pay for storage pros rose again to an average of $98,082. ...