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Vol. 6 No. 12 February 2008

Snapshot: Data protection SLAs on the upswing

The good news is that more than half of our survey respondents have service-level agreements (SLAs) in place for data protection; the better news is that of those respondents who do have SLAs in place, the majority report satisfied users. Storage managers have apparently done a good job designing their SLA programs and selling the concept to business units. Twenty-six percent say users are happy with their choices and services, and 35% of respondents say that with some exceptions the SLA program has been accepted by users. Within SLAs, respondents are keeping the number of service offerings low, with one, two or three levels being the most common. Only 9% of respondents have more than five service levels. Of those respondents who don't have SLAs, 52% are working on implementing them. --Christine Cignoli

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Features in this issue

  • Users still wary about LTO-4 encryption

  • Snapshot: Data protection SLAs on the upswing

  • More Than Just Backup

    Data protection is changing rapidly, with point-in-time recoveries, fast legal discovery response and near real-time disaster recoveries becoming new requirements. To address these needs, enterprise backup applications are adding support for continuous data protection, deduplication, ediscovery, single-instance storage and the VMware Consolidated Backup framework. These backup suites promise not only integrated data protection, but overall enterprise data management.

Columns in this issue