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January 2013

Online file sharing and collaboration comes of age just in time

Are today's online file-sharing and collaboration applications finally maturing to a point where SMBs and enterprises alike can find a worthwhile IT investment? The Enterprise Strategy Group (ESG) recently conducted a test drive of 13 corporate online file-sharing (OFS) and collaboration offerings. While this was an unsponsored assessment, participating vendors were asked to provide temporary licenses for testing purposes. Our goal was to uncover the strengths, areas of improvement and distinctive capabilities of each vendor's offerings, and obtain a real-world view of OFS solutions from the perspective of end users and IT administrators alike. Each product was tested using the same factors across four administration categories and six end-user categories, and each vendor was asked to identify three differentiated features we could test. We then rated our user experiences across these categories on a scale that ranged from "Features were lacking or performed below expectations" to "Fast, easy, intuitive and exceeded expectations...

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