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Access "Storage SLAs--get ready"

Published: 16 Oct 2012

Mike Taylor's reaction to the idea of storage service level agreements (SLAs) is typical: They haven't hit his high-priority list yet, but he suspects that will change fairly quickly. "We really don't have formalized service levels for storage at this point," says Taylor, a storage administrator at Capital Blue Cross in Harrisburg, PA. "But I do see them coming." Storage hasn't historically rated separate SLAs--with the huge exception of disaster recovery but Sept. 11 cast disaster recovery plans into high gear, and senior executives started paying attention. Moreover, storage technology has steadily grown more complex in the past several years, causing IT departments to consider the value of creating storage-specific SLAs. Then there's the influence of storage service providers that use SLAs as part of the contracts they sign with clients. "The use of storage SLAs really accelerated in the late '90s as SSPs started selling," says Al Sporer, the global practice manager for operations management consulting at EMC. "We've seen the concept start to move to ... Access >>>

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