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Access "Symantec users find improved licensing"

Published: 22 Oct 2012

In February, Symantec released Version 12 of its Backup Exec software. The new version supports Microsoft Windows Server 2008; speeds backup and restore of Microsoft Exchange, SQL Server, Active Directory and SharePoint environments; and has an improved granular recovery feature. But the important thing may be that customers report that licensing the new version of Backup Exec has been a snap. That must be music to Symantec's ears, because the last time the company updated its flagship backup software (in late 2006), the licensing experience was hellish. Typical was the experience of one IT manager who told in March 2007 that when he tried to upgrade his licensing from Backup Exec 10d to 11d, the GUI on the Symantec customer portal didn't work. "It wouldn't generate a license key," he said then. "And there was no way to get hold of support through the portal." Other 11d customers reviewing the product on reported going through the online activation process, getting a license key and then being told by the program that the license... Access >>>

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