Access "Vendor support falls short"
This article is part of the Vol. 5 No. 3 May 2006 issue of How to distance your data from disaster
A recent survey of Fortune 1000 companies by TheInfoPro found widespread user dissatisfaction with vendor technical support. While the number and complexity of storage products has grown, vendor service levels have been steadily falling over the last few years, according to extensive interviews of Fortune 1000 storage professionals conducted by TheInfoPro Inc., a New York City-based independent research network. "We have seen a drop in some of our vendors' willingness to understand our business," says Wendy Betts, distributed systems storage manager at Hewitt Associates LLC, a global human resources outsourcing and services company in Lincolnshire, IL. TheInfoPro's latest survey attributed the drop in vendor service levels to the following: Increased product complexity that requires greater knowledge and expertise. Vendor alliances and mergers that initially result in less-integrated solutions and less-knowledgeable support staffs. The convergence of storage, security and networking increases the number of professionals involved in delivering and supporting ... Access >>>
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Disaster Recovery Extra: 10 hidden perils of DR planning
by W. Curtis Preston
Disaster recovery (DR) plans are finally getting the attention they deserve. But many companies don't know if their DR strategies will work. Here are 10 hazards that can undermine a DR plan.
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Disaster Recovery Extra: Distance your data from disaster
Don Moran uses remote replication to protect a key Oracle database and says that if Charlotte, NC-based Hanson Brick & Tile's DR plan kicks in, its database app will be up and running in less than 15 minutes.
- Survey Says: Fibre Channel SANs have best utilization rates
- Funding watch
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Creating storage tiers for backup services
Tiered storage is a familiar concept, but the idea of data backup service tiers is relatively new. By matching backup services to the value of data, storage shops can improve overall backup performance and create a more cost-effective data protection environment.
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Keep end-user storage in check
With free e-mail services offering up to 2GB of storage, it's tough to convince corporate e-mail users that mailbox limits are needed. But companies are realizing that user storage quotas are a necessary evil.
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Single-pane storage management
Managing a heterogeneous storage environment means juggling a hodgepodge of vendor-specific tools. Some vendors are working toward a consolidated management console, but standards are needed for single-pane storage management to become a reality.
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New tape formats are bigger, faster & safer
Tape capacities and data transfer rates are growing, but before you get hooked on the speeds and feeds, there are several key points worth considering.
- Thin provisioning: Blessing or curse?
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Disaster Recovery Extra: 10 hidden perils of DR planning
by W. Curtis Preston
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Disaster Recovery Extra: New tools for building business-continuity plans
A DR plan can give you a false sense of security if it doesn't consider factors such as employees, revenue, supply chain and facility access. New tools to help ensure business continuity can help.
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Data classification is end users' job
by Alex Barrett, Trends Editor, Storage
Without a proper data classification scheme, ILM is putting the cart before the horse, and some shops are pushing the job of classifying files down to users.
- Cisco's monster director pushes port envelope
- Focus on remote-office backup
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Quality Awards: Top NAS products
In the latest Diogenes Labs-Storage Quality Awards survey, users chose enterprise and midrange NAS winners from more than 20 product lines. A NAS mainstay and a relative newcomer to the category took the top honors.
- Windows NAS gets gussied up
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Vendor support falls short
A recent survey from TheInfoPro shows that storage vendors' support of their products is still a sore point among users. The good news is that some vendors are finally paying attention.
- Snapshot: How do you get backups offsite?
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Disaster Recovery Extra: New tools for building business-continuity plans
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Columns
- Disaster Recovery Extra: Editorial
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ILM isn't just tiered storage
by James Damoulakis
Storage tiers are the first step toward true information lifecycle management. But they're only a small step—the key to ILM success is aligning your data with its business value.
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Vendors need to create products specifically for SMBs
Storage Bin: All too often, storage vendors treat small- to medium-sized businesses as second-class citizens. SMBs have the same needs as enterprises, so rather than giving them hand-me-downs, vendors need to create products specifically for this group. Vendors just might find that those products have the features that enterprises want, too.
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Storage tears
Storage tears
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Data storage security trends
by Jon Oltsik
2005 was a big year for storage security, with major vendors doing more than just paying lip service. Vendors are beginning to integrate security into new products or add encryption capabilities. But there's a lot more to do in 2006 to build a secure storage infrastructure.
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