Premium Content

Access "Vendor support falls short"

Published: 20 Oct 2012

A recent survey of Fortune 1000 companies by TheInfoPro found widespread user dissatisfaction with vendor technical support. While the number and complexity of storage products has grown, vendor service levels have been steadily falling over the last few years, according to extensive interviews of Fortune 1000 storage professionals conducted by TheInfoPro Inc., a New York City-based independent research network. "We have seen a drop in some of our vendors' willingness to understand our business," says Wendy Betts, distributed systems storage manager at Hewitt Associates LLC, a global human resources outsourcing and services company in Lincolnshire, IL. TheInfoPro's latest survey attributed the drop in vendor service levels to the following: Increased product complexity that requires greater knowledge and expertise. Vendor alliances and mergers that initially result in less-integrated solutions and less-knowledgeable support staffs. The convergence of storage, security and networking increases the number of professionals involved in delivering and supporting ... Access >>>

Access TechTarget
Premium Content for Free.

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

What's Inside

  • Columns
    • Disaster Recovery Extra: Editorial

    • ILM isn't just tiered storage by James Damoulakis

      Storage tiers are the first step toward true information lifecycle management. But they're only a small step—the key to ILM success is aligning your data with its business value.

    • Vendors need to create products specifically for SMBs

      Storage Bin: All too often, storage vendors treat small- to medium-sized businesses as second-class citizens. SMBs have the same needs as enterprises, so rather than giving them hand-me-downs, vendors need to create products specifically for this group. Vendors just might find that those products have the features that enterprises want, too.

    • Storage tears

      Storage tears

    • Data storage security trends by Jon Oltsik

      2005 was a big year for storage security, with major vendors doing more than just paying lip service. Vendors are beginning to integrate security into new products or add encryption capabilities. But there's a lot more to do in 2006 to build a secure storage infrastructure.

More Premium Content Accessible For Free