Storage Management Strategies for the CIO
Access "Snapshot: Technical support for storage systems"
This article is part of the Vol. 3 No. 5 July 2004 issue of Email storage lessons learned from Citigroup
How is Your Field Support? From whom do you buy storage? Please rate your satisfaction with their field support (1=Abysmal, 5= Excellent) When it comes to field support for storage, there are some clear winners: Hitachi Data Systems, which was rated "excellent" by a full 75% of respondents, and Network Appliance, which like HDS, didn't get a single failing grade (1 or 2). Among the losers--Dell and Hewlett-Packard--the picture is hazier. Certainly, there are some unhappy customers. "Support means you can get to the information you need quickly. Neither Dell or HP have gotten close on these," wrote one reader. But whereas Dell and HP got failing grades from 26% and 21.1% of customers, respectively, far more rated them "good" or "excellent" (52.1% and 55.3%, respectively). IBM lost points for its bureaucracy, while EMC's techs are seen as overloaded. Sun, meanwhile, scored well for its knowledgeable technicians and integrated approach to storage and server support. Access >>>
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What's Inside
Features
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Regulations Squeeze Storage
The era of regulatory compliance is here and it will change how you work, even if that picture is not yet completely clear. Here's how to navigate the murky waters of compliance.
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SOX, HIPAA in a Nutshell
What do SOX and HIPAA mean to you?
- Help Users Help Themselves
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Technology Report: WORM Tape
WORM tape is increasingly being used for long-term archival purposes. Why? Because it's cheap, portable and satisfies today's demanding regulations.
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Tune down costs
by Marc Farley
To save money and get the best performance, match the right type of storage with the application it's best suited for. We list several practical ways to optimize your storage.
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Servers meet storage, virtually
Data centers are being reshaped around virtualization technology. Here's how different virtual server technologies work and how they'll integrate with and affect SANs.
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Did the backup work?
by W. Curtis Preston
Losing sleep over backups? Then check out backup reporting tools--they may be your dream come true.
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Regulations Squeeze Storage
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- Database Takes Toll on NAS
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SATA Arrays are Cheap-ish
High-end arrays on the horizon
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Hands-On Review: Celerity FC-24XL
by Darryl Brooks
Atto's Celerity FC-24XL HBA is designed for data-hungry applications. But is its power worth paying for?
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First Look: Copan Systems Revolution 200T
by Lawrence Didsbury
Can the Revolution 200T, which uses a new technology called MAID, straighten up your messy backup situation?
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Aiming for iSCSI targets
by Alex Barrett, Trends Editor
ISCSI target software for generic servers will give vendors and users alike more storage options to choose from.
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Disks Get Switched
Incredible switching disk
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Columns
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10 simple rules for better backup
by James Damoulakis
Whatever backup technology you use, you still need to follow the fundamentals. Here are 10 simple rules for better backup.
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Long-distance data storage
by Jon Oltsik
Long-distance storage seems to be on everyone's mind lately.Here's what you can do to make sure you're ready.
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Ignore the information lifecycle management hype
Storage Bin: Ignore the information lifecycle management hype--backup and restore are still the real problem in 95% of IT shops.
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Snapshot: Technical support for storage systems
How is Your Field Support?
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Focus on the basics
by Mark Schlack
Focus on the basics
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10 simple rules for better backup
by James Damoulakis
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