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Published: 19 Oct 2012

Storage professionals are hearing a lot lately about the need for more process and discipline in their operations. A common response is to hire a consultant and generate documentation to create better storage-related processes that fix capacity misallocations, improper storage configurations, lax change control and poor troubleshooting practices. But these efforts rarely address the root causes of process breakdowns. Business-unit executives are increasingly favoring another approach and pressuring their IT departments to implement International Standards Organization (ISO)-compliant procedures and policies. These process frameworks are supposed to be applied across all departments within IT, so they're moving to the front burner for storage managers. Storage professionals need to know the trends in storage process improvement, the key frameworks and how to justify their implementation, and how to improve their chances of success during rollout. Process improvement is a broad topic with a rich history. A series of process-oriented management trends (... Access >>>

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