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If a drive is used in a NAS device, you should never have to defrag it. The drive is under control of the NAS software and it will manage it. Also, the recovery of files should be based on what protection you've implemented. Have you used remote replication? Have you made a mirror copy somewhere else? If it's a specific drive problem, then most NAS devices use RAID to protect from that and should automatically make the data available.
Read Christopher Poelker's answer to this question.
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