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We have gathered our editorially written E-Books, E-Zine, guides and research to save you the effort of having to track such premium content down on your own, ultimately helping you to solve your toughest IT challenges more effectively – and faster – than ever before.

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Featured E-ZINES on searchStorage.comView all >>

  • Storage magazine

    Storage magazine keeps IT and storage managers up to date on new storage technologies, and how those techs can meet emerging business requirements.

  • Modern Infrastructure

    Modern Infrastructure covers the convergence of technologies -- from cloud computing to virtualization to mobile devices -- and the impact on data centers.

ALL TECHTARGET E-ZINES

Featured E-BOOKS on searchStorage.comView all >>

  • Cloud storage challenges and choices

    Our comprehensive e-book tackles the cloud storage challenges and business decisions that surround cloud storage investments, and breaks them into three areas of concentration: architecture, availability and return on investment.

    Get the latest updates on architectural choices when using the cloud for storage, including cloud controllers and application programming interfaces. We provide a short list of technical capabilities to look for in a cloud controller and questions to ask your service provider. Learn which metrics your peers are using to determine if cloud storage projects are meeting their potential, and what sort of service levels you can expect from providers or hybrid projects. Discover how to leverage the most cutting-edge cloud technologies and how not to get taken advantage of when choosing a cloud storage strategy/service.

  • Forging the path to tomorrow's CRM

    Perhaps no two words have more of an effect on business today than "customer experience." Consumers have a wealth of options for buying products and services -- and they're not shy about letting the social media sphere know when they’re not happy. To keep them coming -- and coming back -- organizations need to ensure that the experiences they’re serving up are nothing less than stellar.

    In our e-book series, The Risks and Rewards of Customer Experience Management, readers will get practical advice and real-world insight into strategies that place the focus of organizations' operations and processes on their customers. The first chapter concentrates on automation in the contact center. It will explore the technologies, such as interactive voice response and virtual agents. And it will examine what organizations need to evaluate when deciding which processes to automate and which areas will always need a human touch. The second installment delves into digital marketing, mobile applications and social media. It's no longer enough to send the same message to all customers; messages now must be personalized -- and soon, based on where customers are at any given moment. The chapter will look at location-based automated marketing and the pros and cons -- including the loss of privacy -- associated with such practices. The final chapter digs deep into the role of analytics in customer experience management plans, scrutinizing data harvesting methods and ways to use big data to augment customer experiences. And the chapter will look at times when knowing all about your customer goes horribly wrong.

OTHER FEATURED E-BOOKS

Featured E-HANDBOOKS on searchStorage.comView all >>

  • Unified threat management aspires to the enterprise class

    Unified threat management (UTM) long focused on small and medium-sized businesses, but now it's climbing the ladder and attempting to become enterprise-class technology. This Technical Guide shows IT pros how to determine whether a vendor's UTM is truly an enterprise-grade security appliance and, if so, how to integrate and manage it into existing infrastructure.

  • The next frontier for managed print services

    The managed print services (MPS) market has matured since many organisations inked their first deal. Organisations moving beyond first generation engagements have often reached the end of their cost-cutting phase and are now looking for innovation to drive more business value. MPS is extending beyond the enterprise print environment to address requirements of mobile and remote workers, as well as encompass IT infrastructure and business process outsourcing. By leveraging the synergies of managed print services (MPS), business process services (BPS) and IT services (ITS) through a single provider, enterprises can drive business process innovation that pays continuous dividends.

OTHER FEATURED E-HANDBOOKS