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Featured E-ZINES on searchStorage.comView all >>

  • Storage magazine

    Storage magazine keeps IT and storage managers up to date on new storage technologies, and how those techs can meet emerging business requirements.

  • Modern Infrastructure

    Modern Infrastructure covers the convergence of technologies -- from cloud computing to virtualization to mobile devices -- and the impact on data centers.

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Featured E-BOOKS on searchStorage.comView all >>

  • Forging the path to tomorrow's CRM

    Perhaps no two words have more of an effect on business today than "customer experience." Consumers have a wealth of options for buying products and services -- and they're not shy about letting the social media sphere know when they’re not happy. To keep them coming -- and coming back -- organizations need to ensure that the experiences they’re serving up are nothing less than stellar.

    In our e-book series, The Risks and Rewards of Customer Experience Management, readers will get practical advice and real-world insight into strategies that place the focus of organizations' operations and processes on their customers. The first chapter concentrates on automation in the contact center. It will explore the technologies, such as interactive voice response and virtual agents. And it will examine what organizations need to evaluate when deciding which processes to automate and which areas will always need a human touch. The second installment delves into digital marketing, mobile applications and social media. It's no longer enough to send the same message to all customers; messages now must be personalized -- and soon, based on where customers are at any given moment. The chapter will look at location-based automated marketing and the pros and cons -- including the loss of privacy -- associated with such practices. The final chapter digs deep into the role of analytics in customer experience management plans, scrutinizing data harvesting methods and ways to use big data to augment customer experiences. And the chapter will look at times when knowing all about your customer goes horribly wrong.

  • Market trends tell the future of predictive analytics deployments

    Predictive analytics employs statistical or machine-learning models to discover patterns and relationships in data, thereby enabling the prediction of future behavior or activity. Long used by credit card companies, predictive analytics -- and now self-service predictive analytics -- is making inroads in organizations of all sizes. Based on a survey of more than 3,000 IT and business professionals, this report analyzes their responses to provide information on implementation status, maturity of implementations, value and vendors of predictive analytics tools.

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  • Compare business needs with the ERP choices available

    The risks of picking a bad ERP system or implementing it poorly are as significant as the opportunities for efficiency, collaboration and innovation that can come from finding the perfect system. And with today's ERP market boasting more choices than ever before, organizations don't have it easy.

    In this three-part guide, the ERP experts at Panorama Consulting Solutions tell readers how to choose wisely. They start simply: Keep your eyes open. Often, organizations fall victim to the marketing and publicity around larger vendors -- neglecting to explore smaller companies that, in Panorama's experience, are often a better fit. Next, they take a look at Software as a Service ERP systems. Compared with traditional, on-premises systems, software functionality delivered via the Internet -- as in SaaS and open source systems -- is an exciting trend in the ERP market. But while it might appeal to companies as a lower-cost alternative, there are some big risks involved. To close, they detail the seven factors they say are critical to any successful ERP implementation -- including whether your organization needs an ERP system at all.

  • CW500 IN THE CITY - Jason Scott-Taggart

    Jason Scott-Taggart, head of IT service management at Worldpay looks at how Barclays met the challenge of implementing technologies to support mobility and flexible working.

OTHER FEATURED E-HANDBOOKS