We have a StorageTek Iceberg disk array and StorageTek will not support it unless the product is upgraded at a cost of 150K. Since the product is gong to be phased out we do not want to spend money on it. At the same time, we still need the support.Are there any third party vendors that can provide a similar kind of support in the NY area?
What would that malfunction mean from a cost perspective?
How many users will be cut off from their data?
What is the impact on your business. As a last step, you need to balance it against the cost you will have to pay for the support. Hope this helps a bit.
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This was first published in January 2004