If the vendor has won an RFP process, then use the RFP as the basis of the statement of work.
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You will need to get yourself fully acquainted with the system you have purchased, so you can negotiate the SOW from a position of power. Go to the vendors Web site and familiarize yourself with all the technical documentation that the vendor provides. (In your case, that would be here.)
If a third party is doing the installation, make sure they have been certified by the vendor. If the vendor is doing the installation, make sure you discuss in advance (and include in the SOW) EXACTLY what and what will NOT be included.
Some things you want to know up front:
There are many more questions that could be included in this list, and the length of the list depends on what was actually purchased. The installation statement of work may need to include extra cost items that may be considered "consulting" by the vendor. A consultative install may include a TCO study, SAN design, critical records analysis, DR implementation, etc...
In the end, you usually get what you pay for. Your vendor may include some of these extra cost items as part of the "partnership" they develop with you, or what you are able to negotiate up front as part of the buying process.
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