What are some of the tools used to manage user quotas and management?
Storage Resource Management(SRM) tools have some of the best features when it comes to managing user quotas. Note that user quotas are generally universally disliked by end-users, so be prepared for some unpleasant feedback from users. A number of data management tools also allow for user quota policies and some e-mail packages limit user database sizes. So, it really depends on what applications you are trying to set a quota against.
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