What are some of the tools used to manage user quotas and management?
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Storage Resource Management(SRM) tools have some of the best features when it comes to managing user quotas. Note that user quotas are generally universally disliked by end-users, so be prepared for some unpleasant feedback from users. A number of data management tools also allow for user quota policies and some e-mail packages limit user database sizes. So, it really depends on what applications you are trying to set a quota against.
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